How QORE SYSTEMS Protects Your Information

1. Who We Are

QORE SYSTEMS is an AI engineering partner that designs, builds, and integrates intelligent products across customer support automation, custom integrations, backend platforms, and AI-ready infrastructure. We serve global enterprises and fast-moving teams from our bases in the United Arab Emirates and Lebanon, delivering solutions that combine conversational AI, data strategy, automation, and secure systems engineering.

2. Information We Collect

We collect information that helps us deliver high-impact AI services, maintain our platform, and respond to inquiries. The information we process depends on how you interact with us and includes:

• Contact and Business Details: names, job titles, company names, industry focus, phone numbers, email addresses, and communication preferences shared through forms or direct outreach.
• Project and Integration Data: requirements related to custom integrations, AI workflows, CRM/ERP connections, messaging channels (including WhatsApp), and other data sources you ask us to connect or manage.
• Usage Data: website analytics, device metadata, interaction logs, and performance diagnostics that help us improve stability, security, and user experience.
• Support Communications: information shared through our 24/7 support and onboarding channels, including chat transcripts, call summaries, and scheduling details necessary to deliver requested services.

3. How We Use Information

We use personal and project information to design, build, and deploy AI capabilities while maintaining a secure and compliant environment. Typical uses include:

• Responding to inbound requests, demos, and partnership inquiries sent through our website.
• Planning, scoping, and delivering custom AI automations, integrations, and backend systems tailored to your roadmap.
• Managing client relationships, billing, procurement, and contract administration.
• Monitoring solution performance and providing proactive support across chat, voice, and analytics channels.
• Improving our website experience, service blueprints, and go-to-market strategy through aggregated insights.
• Meeting legal, regulatory, security, and compliance obligations across the regions where we operate.

4. Legal Basis for Processing

Where regional privacy laws require a lawful basis (including GDPR and similar frameworks), we rely on the following grounds:

• Performance of a contract when we deliver scoped AI services or integrations.
• Legitimate interests in securing, maintaining, and improving our platforms and client experience.
• Consent when you opt into marketing updates, event invitations, or research participation.
• Legal obligations related to finance, compliance, dispute resolution, and incident response.

5. How We Share Information

We do not sell personal information. We share data only when necessary to operate our services or meet legal requirements:

• Delivery Partners: vetted cloud infrastructure providers, analytics vendors, communications platforms, and specialist contractors engaged to fulfill your project requirements.
• Client-Directed Integrations: third-party tools such as CRMs, ERPs, WhatsApp Business, or data warehouses you explicitly authorize us to connect.
• Corporate Transactions: disclosures required during a merger, acquisition, financing, or similar event subject to confidentiality safeguards.
• Regulatory Matters: government authorities or regulators when legally compelled or necessary to protect rights, safety, or prevent fraud.

6. International Data Transfers

QORE SYSTEMS operates across the Middle East and serves global clients. When personal information moves between jurisdictions, we implement safeguards such as contractual clauses, regional hosting choices, and access controls to align with UAE, Lebanese, and EU data transfer standards.

7. Data Retention

We retain personal information only for as long as required to fulfill the purposes described above, comply with contractual or legal obligations, and resolve disputes. Project documentation and integration logs are minimized or anonymized once delivery and support commitments end unless continued retention is contractually required.

8. Security

Protecting your data underpins our AI engineering practice. We employ encryption in transit and at rest, role-based access controls, secure development lifecycles, continuous monitoring, and incident response playbooks aligned with industry standards referenced on our website (including SOC 2, GDPR, HIPAA, and PCI DSS readiness). While no system is entirely immune to risk, we mitigate threats through layered safeguards and continuous improvement.

9. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or transfer your personal data, object to processing, or withdraw consent. To exercise a right, reach out using the contact details below and we will respond within the applicable statutory timeframe. We may need to verify your identity before fulfilling a request.

10. Children's Data

Our services and website target professional audiences and are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a minor has provided data to us, please contact us so we can delete it.

11. Policy Updates

We may update this Privacy Policy to reflect changes in legislation, technology, or our services. Updates will be posted on this page with a new effective date. Continued use of our website or services after an update indicates acceptance of the revised policy.

12. Contact Us

To ask questions about this Privacy Policy or exercise a privacy right, contact us through the QORE SYSTEMS website or reach our regional teams directly:

• UAE team: +971 55 300 2111
• Lebanon team: +961 71 129 900
• Web: www.qore-systems.com